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FAQs

In today’s dynamic and continuously evolving business environment, if you are not outsourcing, you are definitely losing a chance to reduce costs and increase your productivity. Outsourcing not only helps you ease out on non-core activities, it does also gives you an edge over your competitors. Here are some common questions our clients ask while approaching us.

  1. 1. Tell me more about Spectra.

Ans. Spectra is a leading outsource and consulting company serving industries for more than a decade now. We provide HR, FAO, Compliance and consulting services and advisory to our clients on a pan India basis. We commit professional excellence along with cost optimization to give your organization an edge over your competitors’.

  1. 2. What services can I outsource to Spectra?

Ans. Spectra provides a wide gamut of professional services in outsourcing and consulting arenas. A complete outsourcing solution for all your non-core but essential activities for Human Resource Management, Finance & Accounting Management, Compliance Management and consulting requirements. Established in 2006, we have come a long way through by providing endearing range of quality services over the years. Our passionate and specialized teams work in close coordination with the client in order to minimize coordination gaps and ensure work accuracy and timely submission of reports.

  1. 3. Why should I outsource?

Ans. Following are listed some major benefits of outsourcing

 

  • Cost reduction and optimization
  • Regaining primary focus on core activities and functions
  • Minimized fluctuations in staffing
  • Gaining access to outside expertise
  • Stay updated with advanced technology
  • Eliminate issues related to non-core procedures
  • New markets expansion
  • Risk shifting
  • New business partners
  • Economical & Convenient
  • Reduce liabilities
  • Rapid, responsive and professional service.

 

  1. 4. Can I cut down on my operational costs by outsourcing to Spectra?

Ans. Yes. By associating with us, you can reduce your current operating expenses by a whopping 30-50% without compromising on quality or work deadlines. A considerable increase in your ROI can be seen eventually, a sour services are accurate, are of impeccable quality and are always delivered ahead of schedule. If required, we can also help you analyse cost of the project.

  1. 5. What about security of my data?

Ans. We understand how important it is to keep customer data secure, private, and confidential. Our organization has taken several stringent security measures, such as:

  • At the onset of every project, we sign a non-disclosure agreement with the client, and our employees must sign a non-disclosure agreement as well.
  • Our security team has installed virtual private networks (VPNs) and firewalls to maintain outbound and inbound data security.
  • Every system in our office and every employee email account is password-protected to prevent any unauthorized use of data.
  • In case of a fire, no data will be lost, as we backup important documents in an offsite storage facility. We use fireproof cabinets within our offices for added safety.
  • Our IT security team regularly installs the latest anti-virus software and updates to guard our servers.
  • All our offices are guarded by 24/7 armed security. Only employees with access cards can enter our premises.
  • Surveillance cameras in our office premises are constantly monitored to ensure that client assets always remain secure.
  1. 6. How will you communicate with us?

Ans. As our customer, you will not encounter any language barriers, as all communication about your project will take place in English only. All our employees are fluent in spoken and written English. You can choose any or all communication channel that best suits you—phone, email or chat.

  1. 7. How can I be assured of quality work and how do I know about the WIP?

Ans. We are a profound team of highly qualified and certified service professionals from various arenas like Human Resource, Finance, Accounts, Business Advisory, and Corporate Strategy etc. Our highly qualified and professional associates and their

team will communicate to you about all the work being done on a regular basis or on demand as well.

  1. 8. What technology do you use?

Ans. Yes. At Spectra, we make no compromises when it comes to the technology, software, and infrastructure that we use. We utilize the best internet connectivity. Our network features include firewalls, advanced VPN communications, virus prevention/ cure, spam filers and URL filtering. We also have 100% redundancy and a fool-proof business continuity plan, so that you can rest assured of quality and security always.

  1. 9. What modes of payment do you accept?

Ans. Since the projects are signed with a long term viability and customized deal clauses, we decide payments mutually with our client. As far as mode of payment is concerned, you can pay us by wire transfers or cheque. In case of any other query, our executives will guide you through the process.

  1. 10. Why Spectra?

Ans. With our decade long experience in outsourcing and consulting businesses, our expertise in core areas of business, our highly qualified and experienced team, in addition to our best in class service quality and best in industry pricing solutions, reliability, responsiveness and flexibility of customized work solutions we provide, you make the right choice by choosing Spectra.